Transforming Legal Operations Efficiency: Global Mobile Gaming Company's Contract Lifecycle Management Transformation

Discover how a leading brand in the gaming industry, overcame inefficiencies in its legal operations by implementing a robust Contract Lifecycle Management (CLM) solution. This case study explores their journey. From identifying challenges to operationalizing CLM and highlighting the transformative impact on productivity, confidentiality, and security.

CATEGORY: DIGITAL TRANSFORMATION - Legal CLM

JULY 2024

A global leader in mobile gaming, creating engaging experiences for millions worldwide. With a growing team and increasing contractual obligations, Their legal department needed a solution to enhance their contract management processes' efficiency, security, and scalability.

Problem/Goal:

Their legal request process relied on a Slack channel, which posed significant challenges:

1. Confidentiality Risks: Sensitive contract details were accessible to all Slack channel members, risking confidentiality, future negotiation leverage and compliance.

2. Inefficiency: Lack of tracking and centralized storage resulted in a 25% longer processing time for contracts.

3. Security Concerns: Open access to the channel and potential vulnerabilities to phishing attacks exposed company to risks.

Goals:

• Implement a secure, efficient, and scalable contract lifecycle management platform.

• Enhance productivity and maintain confidentiality in the legal request process.

• Integrate the solution seamlessly with existing systems that improve legal workflow efficiency by at least 30%. Reduce contract processing time by 40%. 

Solution:

Embarked on a comprehensive digital transformation project to address these challenges. We led a structured, three-phase vendor selection process to ensure alignment with their needs:

1. Phase I - Platform Research:

   • Identified five potential vendors through market research and team recommendations and shortlisted to three for product demos and trials.

2. Phase II - Due Diligence:

   • Evaluated vendors on scalability, configurability, and security.

   • Conducted IT assessments, reference checks, and cost analyses.

   • Evaluated vendors on 10 key features, including workflow automation, document tagging, and audit reporting.

3. Phase III - Approval:

   • The selected platform scored highest (67 points) and was selected for its robust feature set, including:

     1. Automated workflows reducing manual tasks by 40%.

     2. Document ID support and centralized storage improve searchability by 50%.

     3. Renewal alerts decrease missed deadlines by 30%.

   • The selected platform offered comprehensive features such as request intake, document repository, versioning, renewal alerts, and robust reporting tools.

Results:

Implementing the selected CLM platform revolutionized their legal operations:

• Productivity Gains: Legal workflow efficiency increased by 40%, enabling the team to handle 25% more contracts without additional resources

• Confidentiality Assurance: Access control and secure document storage safeguarded sensitive information.

• Scalability: The solution met their growing needs and seamlessly integrated with existing systems.

• Improved Stakeholder Experience: With real-time updates and robust reporting, legal requests were processed faster.

Conclusion

This successful transformation highlights the value of a well-executed digital transformation strategy. By addressing critical pain points, the legal team achieved significant productivity, speed, and security gains, aligning with their core pillar of stronger productivity. This case study illustrates how a strategic approach to CLM can deliver measurable and sustainable results.