Empowering SE Health’s In-House Product Development: A Digital Transformation Journey

SE Health partnered with Aqila to transform its nurse scheduling process from fragmented, manual systems to a centralized, mobile-first platform. Aqila’s comprehensive approach, including architectural design, stack selection, detailed CI/CD pipeline, and cloud migration strategy, enabled SE Health to streamline operations, improve efficiency, and enhance nurse satisfaction.

CATEGORY: DIGITAL TRANSFORMATION

December 2020

SE Health is a leading healthcare provider offering home and community care, long-term care, acute care, and primary care services. Its diverse clientele includes governments, regional health authorities, hospitals, seniors’ living sectors, community organizations, and private consumers. With a mission to deliver high-quality care, SE Health relies on innovative solutions to meet the dynamic needs of its stakeholders.

Problem/Goal:

SE Health, embarking on in-house product development, faced significant challenges in developing a centralized scheduling system for its nurses. The existing manual processes were inefficient, fragmented, and ill-suited to support seamless scheduling. SE Health’s goals included: 

• Centralize scheduling systems into a unified mobile platform. 

• Building a scalable and robust application architecture for the new platform.

• Enhance operational efficiency and reduce administrative burden.

• Implementing an efficient CI/CD pipeline to enhance development agility.

• Strategizing a smooth migration to a cloud-based environment.

• Streamlining product development processes using agile methodologies.

Solution:

SE Health engaged Aqila to lead the digital transformation and lay the foundation for successful in-house product development. Aqila provided comprehensive support, including:

• Designing the Nurse Application Architecture:

  • Developed a scalable and user-centric architecture for the mobile platform.

  • Recommended industry-standard tools and technologies to support the platform.

• Requirements Review:

  • Worked closely with stakeholders to ensure that the platform met operational needs and user expectations.

• CI/CD Pipeline Implementation:

  • Designed and implemented a detailed CI/CD pipeline to enable seamless integration and continuous delivery.

  • Ensured automated testing and deployment processes for rapid, high-quality iterations.

• Agile Development Process:

  • Guided SE Health’s team in adopting agile methodologies to streamline product development.

  • Conducted workshops and training to build internal capabilities in agile practices.

Results:

The engagement resulted in the successful transformation of SE Health’s 

• Robust Architecture: Delivered a scalable and efficient application architecture, forming the backbone of the centralized scheduling platform.

• Streamlined Development: The CI/CD pipeline and agile processes empowered SE Health’s team to deliver consistent, high-quality updates.

• Enhanced Capabilities: SE Health’s team gained confidence and proficiency in in-house product development, a domain previously outside their expertise.

• Operational Efficiency: The centralized mobile platform simplified scheduling processes, improving nurse satisfaction and resource management.

Conclusion

Aqila’s partnership with SE Health highlights the transformative power of digital innovation in healthcare. By providing architectural expertise, implementing advanced development pipelines, and fostering agile processes, Aqila enabled SE Health to overcome initial hurdles in in-house product development. This transformation addressed immediate scheduling challenges and set the stage for continued innovation and operational excellence.